Shipping & Returns

  1. Shipping Terms and Conditions
  2. Shipping Time and Charges
  3. Lead Time
  4. Shipping Methods
  5. Shipping Liability
  6. Return Policy for Refund
  7. Refund Policy for Exchange or Replacement
  1. Shipping costs by TNT
  2. Shipping time by TNT
  3. Shipping costs by DHL Deutschepost within Germany
  4. Shipping costs for international shipments by DHL
  5. Extra services by DHL Deutschepost within Germany
  6. Extra services by DHL for international shipments

Shipping Terms and Conditions

Please read the shipping policy carefully before you make any purchase at www.xc-elitesports.com. Choosing the correct shipping method will deliver your orders faster. Thank you for your cooperation.

  • All orders to be processed within approximately one to two "business" days, provided the items are in stock and there are no problems with the payment verification.

  • Orders will not be processed on weekends and holidays. Orders placed on Friday will be shipped on the Next Monday.

  • Some orders are shipped in multiple parcels.

  • Please inspect your purchase carefully. Claims for damaged / missing items must be received within 7 business days of receipt of merchandise.

  • Saturday and Sunday are not considered business days.

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Shipping Time and Charges

Your shipping time and fee are determined by the parcel's weight and destination. Value is also considered for insurance purposes only. You can estimate your shipping time and costs here.

  • Note that www.xc-elitesports.com will NOT charge any customer with Hidden fees on their order. All fees and charges will be calculated and displayed after you have entered your shipping information and selected your shipping method. If the shipping fee does NOT appear, please review your information again or contact us after you have placed your order info@xc-elitesports.com

  • In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping method. Otherwise, your order will be delayed. Please review the details of your order and inform us of any mistakes so that we can expedite the processing of your order.

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Lead Time

Orders are not shipped until payment has been received in full or, satisfactory credit arrangements have been made, and all required documents are returned signed. Orders are processed on the same or next business day after receipt of full payment and all signed documents.

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Shipping Methods

We ship via TNT Post. Since your are paying the freight we will need you to tell us the level of service you request. Once the order is processed and shipped, you will receive an e-mail with a notification.

Important:We do not accept a customer's own shipping account (Federal Express, DHL or any other company) for any order.

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Shipping Liability

Risk of loss of any Products shall pass to Customer upon delivery to any TNT Post shipping point in the Netherlands.

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Return Policy

CrossCountry Elite Sports will not accept returns without prior authorization. Customers are solely responsible for shipping any returned products to CrossCountry Elite Sports Customers agree to pay all shipping charges and accept all risk of loss for the return products during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals and other accessories provided by the manufacture. CrossCountry Elite Sports will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. The same applies if the product has scratches, dents or excessive wear. Please allow 2 to 7 business days to process your returns.

Return Policy for Refund

  • Customer must inform CrossCountry Elite Sports of any order discrepancy within 7 days of the delivery date.No returns will be accepted without prior return authorization.

  • You may return items sold by CrossCountry Elite Sports within 30 business days of receipt of merchandise for a full refund. Please include a copy of your invoice.

  • All returned merchandise must be in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards.  Physical damage to any product will void the product's warranty and the return policy.

  • Defective items may be repaired or exchanged at our discretion for the same or manufacturer's equivalent model only.

  • Place the manufacturer's box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package.

  • For your protection insure the package and ship via a traceable method. We are not responsible for lost or damaged packages. We are not responsible for personal items left in returned merchandise.

  • The shipping fee is non-refundable. Buyer is always responsible for return shipping costs and insurance; CrossCountry Elite Sports  will not reimburse any customer return shipping cost.

  • Please allow 2-7 business days to process your return.

  • If any of the above conditions are not met, CrossCountry Elite Sports reserves the right to refuse the return or charge shipping costs as a restock fee, at our sole discretion. Shipping costs as a restock fee will be applied to all returns for a refund if the return is a result of your error.

  • Refunds on returned items which were paid for by credit card will only be made by crediting the account charged for the purchase.

  • Please note that not all items are covered by our return policy.

Important: We cannot accept returns of certain items for a refund, including:

  • Any item that is returned more than 30 days after delivery;

  • Any item that is not in its original condition, is physically damaged, or is missing parts.

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Return Policy for Exchange or Replacement

  • At CrossCountry Elite Sports, we take six months warranty for product replacement or exchange. If you would like an exchange, the item(s) returned need to be unused/unopened and within warranty. You will also need to include the item(s) with the code number that you would like. If there is a difference in the cost, please refer to the payment method for the difference. If you do not include the required information with your return you will be contacted by one of our customer support representatives.

  • Please note that we have a 30 days money back warranty. Some of our products are sold with their respective manufacturer's warranty. Please note that warranty periods and services vary from manufacturer and product.

  • In order to keep our prices low we are unable to issue a refund for any return postage. You will be responsible to return any item(s) back to us at your cost for us to process your request for either a refund or exchange.

  • Shipping charges are non-refundable. Shipping costs as a restock fee will be applied to all returns for a refund if the return is a result of your error.

  • For any refused package or any returns to CrossCountry Elite Sports due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card with less shipping charge.

For further assistance please e-mail to info@xc-elitesports.com

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Shipping costs

Rates inside the Netherlands

Small Packages
Max. 38x26,5x3,2cm / min. 14x9cm

Weight

Euro

0 - 20gr

0.44

20 - 50gr

0.88

50 - 100gr

1.32

100 - 250gr

1.76

250 - 500gr

2.20

500 - 2kg

2.64

2 -3kg

2.64

Packages
Bigger than 38x26,5x3,2cm or heavier than 2kg

Package

Basis

Registered

VAT

Excl.

Incl.

Weight

Euro

Euro

Euro

0 - 10kg

6.20

6.89

7.95

10 -30kg

 

10.25

11.95

Extra registered - Signed

Weight

Euro

0 - 1kg

6.45

1 - 5kg

7.00

5-10kg

8.70

   

Return

 

1.15

 

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International rates

Small Packages
Max. 38x26,5x3,2cm / min. 14x9cm

 

Priority

Standart

Weight

Euro

Euro

Europe (zones 1-4)

0 - 20gr

0.72

0.67

20 - 50gr

1.44

1.21

50 - 100gr

2.16

1.76

     

Outside Europe (zone 5)

0 - 20gr

0.89

 

20 - 50gr

1.78

 

50 - 100gr

2.67

 

International Package Basis
Bigger than 38 x 26,5 x 3,2 cm and lighter than 2 kg

 

Priority

Standart

Weight

Euro

Euro

Europe (zones 1-4)

0 - 250gr

4.10

3.25

250 - 500gr

5.70

4.25

500 - 2kg

11.00

8.00

     

Outside of Europe (zone 5)

0 - 250gr

7.00

4.70

250 - 500gr

11.00

8.00

500 - 2kg

21.50

13.50

Registered mail

 

Priority

Weight

Euro

Europe (zones 1-4)

0 - 100gr

7.10

100 - 250gr

7.10

250 - 500gr

11.00

   

Outside of Europe (zone 5)

0 - 100gr

7.40

100 - 250gr

8.95

250 - 500gr

14.20

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International Package Plus

European Union

Outside European Union

  Zone 1 Zone 2 Zone 3   Zone 4 Zone 5 Zone 5
(surface mail)
 

Priority

Priority

Priority

 

Priority

Priority

Economy

Weight

Euro

Euro

Euro

Weight

Euro

Euro

Euro

0 -2kg

11.45

14.40

18.50

0 -2kg

20.00

28.30

nvt

2 -5kg

16.45

22.50

25.00

2 -5kg

26.50

45.00

nvt

5 -10kg

20.95

28.00

31.50

5 -10kg

33.00

77.00

nvt

10 -20kg

27.95

37.00

40.50

10 -20kg

42.00

140.00

nvt

20 -30kg

33.26

48.00

55.50

20 -30kg

-

-

-

Return Service

Free

Free

Free

Return Service

17.50

37.50

nvt

 

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Rate Zones

Zone 1
Priority

Belgium, Luxemburg

Zone 2
Priority

Austria, Denmark (excl. Faeroes Islands and Greenland), Germany, Great Britain (excl Gibraltar and Channel Islands), France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican), Spain (incl. Balearic, excl. Canaries), Sweden.

Zone 3
Priority

Czech Republic, Eastland, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Slovakia, Slovenia.

Zone 4
Priority

Albania, Andorra, Byelorussia, Bosnia and Herzegovina, Bulgaria, Canaries, Channel Islands, Croatia, Cyprus, Faeroes, Gibraltar, Greece, Greenland, Iceland, Lichtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Romania, San Marino, Serbia, Switzerland, Turkey, Ukraine, Vatican.

Zone 5
Priority

All other lands.

Zone 5
Economy

Economy rate is possible to some lands from Zone 5.

 

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Shipping time

Delivery term (in working days)

Priority

Standard

Europe

 

 

Belgium, France, Germany

2 - 3

4 - 6

Luxemburg

2 - 3

4 - 5

Great Britain, Denmark, Sweden

2 - 3

5 - 7

Switzerland

2 - 3

6 - 8

Norway

2 - 3

7 - 9

Austria, Portugal, Spain

2 - 3

8 - 10

Finland, Ireland, Italy, Poland

2 - 3

9 - 11

Greece

2 - 4

9 - 11

Czech Republic

5 - 6

10 - 12

Russia

8 - 10

10 - 12

Outside Europe

 

 

Australia

5 - 7

10 - 15

Brazil

6 - 9

8 - 12

Canada

5 - 6

8 - 12

Hong-Kong

5 - 7

10 - 12

Israel, Singapore

4- - 5

10 - 12

Suriname

5 - 8

15 - 20

USA

4 - 6

10 - 12

South Africa

6 - 8

10 - 15

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Prices and products for shipments within Germany

Parcels and small parcels - Individual prices

Small parcel
max 60x30x15 cm

up to 2 kg

EUR 3.90

Parcel
max 120x60x60 cm

up to 10 kg

EUR 6.90

up to 20 kg

EUR 9.90

up to 31 kg

EUR 13.90

DHL parcels are insured against loss and damage up to a value of EUR 500.

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Services
You need to contact us by E-mail info@elitesports.com if you want to use an extra-service, except "Cash on Delivery"

Standard Services Express Services

Cash on Delivery

EUR 4.00

Express Service

EUR 12.50

Tube

EUR 1.50

Express Service until 12.00

EUR 17.00

Recorded delivery

EUR 1.80

Express Service until 10.00

EUR 23.00

Bulky items

EUR 20.00

Express Service until 09.00

EUR 33.00

Transportation insurance
up to EUR 2,500

EUR 3.50

Express Service with Delivery on Sundays
and Public Holidays

EUR 57.00

Transportation insurance
up to EUR 25,000

EUR 15.00

Hand to addressee only

EUR 12.00

Unstamped

EUR 12.00

The prices listed here are charged in addition to the carriage fee for DHL Parcels.

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Prices and products for international shipments

Small Packet International

Europe World

Small Parcel L+W+H=90cm
(no one side longer than 60 cm.)

EUR 8.60

EUR 12.90

by Premium
(priority shipping)

EUR 12.90

EUR 25.80

EU: Austria, Belgium, Bulgaria, Czech Republic, Cyprus (Greek-occupied territory), Denmark (except Faroe Islands, Greenland), Estonia, Finland (except the land Islands), France (except overseas territories and d partements), Greece (except Mount Athos), Hungary, Ireland, Italy (except Livigno and Campione d'Italia), Latvia, Lithuania, Luxembourg, Malta, Netherlands (except non-European territories), Poland, Portugal, Romania, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta + Melilla), United Kingdom (except Channel Islands)

The World group of countries includes: All countries and territories that are not assigned to the EU group of countries

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DHL Packet International

Zone 1 * Zone 2 ** Zone 3 *** Zone 4 ****

up to 5 kg
max.120x60x60cm

EUR 17.00

EUR 30.00

EUR 32.00

EUR 37.00

up to 10 kg
max.120x60x60cm

EUR 22.00

EUR 35.00

EUR 42.00

EUR 52.00

up to 20 kg
max.120x60x60cm

EUR 32.00

EUR 45.00

EUR 62.00

EUR 82.00

* Austria, Belgium, Bulgaria, Cyprus (Greek section), the Czech Republic, Denmark (not including the Faroe Islands and Greenland), Estonia, Finland (not including the Aland Islands), France (not including overseas territories and departments), Greece (not including Berg Athos), Hungary, Ireland, Italy (not including Livigno and Campione d'Italia), Latvia, Lithuania, Luxembourg, Malta, the Netherlands (not including areas outside Europe), Poland, Portugal, Romania, Slovakia, Slovenia, Spain (not including the Canary Islands, Ceuta + Melilla), Sweden, United Kingdom (not including the Channel Islands)
** Aland Islands (Finland), Albania, Andorra, Armenia, Azerbaijan, Belarus, Mount Athos (GR), Bosnia-Herzegovina, Campione d'Italia (IT), Canary Islands (E), Ceuta (E), Croatia, Cyprus (Turkish section), Faroe Islands (DK), Georgia, Gibraltar (GB), Greenland (DK), Guernsey (UK), Iceland, Jersey (UK), Kazakhstan, Kosovo (Serbian province), Liechtenstein, Livigno (IT), Macedonia, Melilla (E), Moldova (Republic of), Montenegro (Republic of), Norway, Russian Federation, San Marino, Serbia (Republic of), Switzerland, Turkey, Ukraine, Vatican City)
*** Algeria, Bahrain, Canada, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Qatar, Saudi-Arabia, Syria, Tunisia, USA, United Arab Emirates, Yemen
**** All countries and areas not classified as zone 1, 2 or 3

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Service Premium

Zone 1* Zone 2** Zone 3*** Zone 4****

up to 5 kg

EUR 7.00

EUR 8.50

EUR 16.00

EUR 21.00

up to 10 kg

EUR 9.00

EUR 12.00

EUR 32.00

EUR 42.00

up to 20 kg

EUR 13.00

EUR 19.00

EUR 64.00

EUR 84.00

* Austria, Belgium, Bulgaria, Cyprus (Greek section), the Czech Republic, Denmark (not including the Faroe Islands and Greenland, Estonia, Finland (not including the Aland Islands), France (not including overseas territories and departments), Greece (not including Berg Athos), Hungary, Ireland, Italy (not including Livigno and Campione d'Italia), Latvia, Lithuania, Luxembourg, Malta, the Netherlands (not including areas outside Europe), Poland, Portugal, Romania, Slovakia, Slovenia, Spain (not including the Canary Islands, Ceuta + Melilla), Sweden, United Kingdom (not including the Channel Islands)
** Aland Islands (Finland), Albania, Andorra, Armenia, Azerbaijan, Belarus, Mount Athos (GR), Bosnia-Herzegovina, Campione d'Italia (IT), Canary Islands (E), Ceuta (E), Croatia, Cyprus (Turkish section), Faroe Islands (DK), Georgia, Gibraltar (GB), Greenland (DK), Guernsey (UK), Iceland, Jersey (UK), Kazakhstan, Kosovo (Serbian province), Liechtenstein, Livigno (IT), Macedonia, Melilla (E), Moldova (Republic of), Montenegro (Republic of), Norway, Russian Federation, San Marino, Serbia (Republic of), Switzerland, Turkey, Ukraine, Vatican City)
*** Algeria, Bahrain, Canada, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Qatar, Saudi-Arabia, Syria, Tunisia, USA, United Arab Emirates, Yemen
**** All countries and areas not classified as zone 1, 2 or 3

The prices listed here are charged in addition to the carriage fee for DHL Paket International.

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Other Services

Cash on Delivery

EUR 4.00

Bulky items

EUR 20.00

International Value service (Wert International)

from EUR 6.00

Pre-arranged instructions

from EUR 10.00

Recorded delivery

EUR 1.80

Tube

EUR 1.50

The prices listed here are charged in addition to the carriage fee for DHL Paket International.

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