Shipping Terms and Conditions
Please read the shipping policy carefully before you make any purchase at
www.xc-elitesports.com. Choosing the correct shipping method will deliver your orders
faster. Thank you for your cooperation.
-
All orders to be processed within approximately one to two
"business" days, provided the items are in stock and there are no problems with
the payment verification.
-
Orders will not be processed on weekends and holidays. Orders placed on
Friday will be shipped on the Next Monday.
-
Some orders are shipped in multiple parcels.
-
Please inspect your purchase carefully. Claims for damaged / missing items must
be received within 7 business days of receipt of merchandise.
-
Saturday and Sunday are not considered business days.
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Shipping Time and Charges
Your shipping time and fee are determined by the parcel's
weight and destination. Value is also considered for insurance purposes only.
You can estimate your shipping time and costs here.
-
Note that www.xc-elitesports.com will NOT charge any customer with
Hidden fees on their order. All fees and charges will be calculated and
displayed after you have entered your shipping information and selected your
shipping method. If the shipping fee does NOT appear, please review your
information again or contact us after you have placed your order
info@xc-elitesports.com
-
In order for our system to display an accurate shipping fee, please be
sure to enter the correct shipping method. Otherwise, your order will be
delayed. Please review the details of your order and inform us of any
mistakes so that we can expedite the processing of your order.
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Lead Time
Orders are not shipped until payment has been received in full or, satisfactory
credit arrangements have been made, and all required documents are returned
signed. Orders are processed on the same or next business day after receipt of
full payment and all signed documents.
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Shipping Methods
We ship via TNT Post. Since your are paying the freight we will need you to
tell us the level of service you request. Once the order is processed and shipped,
you will receive an e-mail with a notification.
Important:We do not accept a customer's own
shipping account (Federal Express, DHL or any other company) for any
order.
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Shipping Liability
Risk of loss of any Products shall pass to Customer upon delivery to any TNT
Post shipping point in the Netherlands.
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Return Policy
CrossCountry Elite Sports will not accept returns without prior authorization.
Customers are solely responsible for shipping any returned products to
CrossCountry Elite Sports Customers agree to pay all shipping charges and accept all risk of
loss for the return products during shipment. Customer agrees that all returned
products will be 100% complete, in re-saleable condition, and will include the
original packaging material, manuals and other accessories provided by the
manufacture. CrossCountry Elite Sports will reject the entire return or may choose to impose
additional charges against the customer for replacement of the missing
component. The same applies if the product has scratches, dents or excessive
wear. Please allow 2 to 7 business days to process your returns.
Return Policy for Refund
-
Customer must inform CrossCountry Elite Sports of any order discrepancy within 7 days
of the delivery date.No returns will be accepted without prior return authorization.
-
You may return items sold by CrossCountry Elite Sports within 30
business days of receipt of merchandise for a full refund. Please
include a copy of your invoice.
-
All returned merchandise must be in complete original manufacturer's packaging,
same condition as sold, with all accessories, literature, instructions,
documentation and blank warranty cards. Physical damage to any product will void the product's
warranty and the return policy.
-
Defective items may be repaired or exchanged at our discretion for the same or
manufacturer's equivalent model only.
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Place the manufacturer's box into a shipping carton. Please do not place
stickers or shipping labels on the original manufacturer's package.
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For your protection insure the package and ship via a traceable method. We are
not responsible for lost or damaged packages. We are not responsible for personal items left in returned merchandise.
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The shipping fee is non-refundable. Buyer is always responsible for
return shipping costs and insurance; CrossCountry Elite Sports will not reimburse any
customer return shipping cost.
-
Please allow 2-7 business days to process your return.
-
If any of the above conditions are not met, CrossCountry Elite Sports reserves the right to refuse
the return or charge shipping costs as a restock fee, at our sole discretion.
Shipping costs as a restock fee will be applied to all returns for a refund
if the return is a result of your error.
-
Refunds on returned items which were paid for by credit card will only be made
by crediting the account charged for the purchase.
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Please note that not all items are covered by our return policy.
Important:
We cannot accept returns of certain items for a refund, including:
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Any item that is returned more than 30 days after delivery;
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Any item that is not in its original condition, is physically damaged,
or is missing parts.
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Return Policy for Exchange or Replacement
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At CrossCountry Elite Sports, we take six months warranty for product replacement or
exchange. If you would like an exchange, the item(s) returned need to be
unused/unopened and within warranty. You will also need to include the item(s)
with the code number that you would like. If there is a difference in the cost,
please refer to the payment method for the difference. If you do not include the
required information with your return you will be contacted by one of our
customer support representatives.
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Please note that we have a 30 days money back warranty. Some of our products
are sold with their respective manufacturer's warranty. Please note that
warranty periods and services vary from manufacturer and product.
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In order to keep our prices low we are unable to issue a refund
for any return postage. You will be responsible to return any item(s) back to us
at your cost for us to process your request for either a refund or exchange.
-
Shipping charges are non-refundable. Shipping costs as a restock fee
will be applied to all returns for a refund if the return is a result of
your error.
-
For any refused package or any returns to CrossCountry Elite Sports due to incorrect address, action, inaction or absence of the
recipient, we will refund back to your credit card with less shipping charge.
For further assistance please e-mail to
info@xc-elitesports.com
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Shipping costs
Rates inside the Netherlands
|
Small Packages
Max. 38x26,5x3,2cm / min. 14x9cm |
|
Weight |
Euro |
|
0 - 20gr |
0.44 |
|
20 - 50gr |
0.88 |
|
50 - 100gr |
1.32 |
|
100 - 250gr |
1.76 |
|
250 - 500gr |
2.20 |
|
500 - 2kg |
2.64 |
|
2 -3kg |
2.64 |
|
|
Packages
Bigger than 38x26,5x3,2cm or heavier than 2kg |
Package |
Basis |
Registered |
|
VAT |
Excl. |
Incl. |
|
Weight |
Euro |
Euro |
Euro |
|
0 - 10kg |
6.20 |
6.89 |
7.95 |
|
10 -30kg |
|
10.25 |
11.95 |
|
|
Extra registered - Signed |
|
Weight |
Euro |
|
0 - 1kg |
6.45 |
|
1 - 5kg |
7.00 |
|
5-10kg |
8.70 |
| |
|
|
Return |
|
|
1.15 |
|
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International rates
|
Small Packages
Max. 38x26,5x3,2cm / min. 14x9cm |
| |
Priority |
Standart |
|
Weight |
Euro |
Euro |
|
Europe (zones 1-4) |
|
0 - 20gr |
0.72 |
0.67 |
|
20 - 50gr |
1.44 |
1.21 |
|
50 - 100gr |
2.16 |
1.76 |
| |
|
|
|
Outside Europe (zone 5) |
|
0 - 20gr |
0.89 |
|
|
20 - 50gr |
1.78 |
|
|
50 - 100gr |
2.67 |
|
|
|
International Package Basis
Bigger than 38 x 26,5 x 3,2 cm and lighter than 2 kg |
| |
Priority |
Standart |
|
Weight |
Euro |
Euro |
|
Europe (zones 1-4) |
|
0 - 250gr |
4.10 |
3.25 |
|
250 - 500gr |
5.70 |
4.25 |
|
500 - 2kg |
11.00 |
8.00 |
| |
|
|
|
Outside of Europe (zone 5) |
|
0 - 250gr |
7.00 |
4.70 |
|
250 - 500gr |
11.00 |
8.00 |
|
500 - 2kg |
21.50 |
13.50 |
|
|
Registered mail |
| |
Priority |
|
Weight |
Euro |
|
Europe (zones 1-4) |
|
0 - 100gr |
7.10 |
|
100 - 250gr |
7.10 |
|
250 - 500gr |
11.00 |
| |
|
|
Outside of Europe (zone 5) |
|
0 - 100gr |
7.40 |
|
100 - 250gr |
8.95 |
|
250 - 500gr |
14.20 |
|
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|
International Package Plus |
|
European Union |
Outside European Union |
| |
Zone 1 |
Zone 2 |
Zone 3 |
|
Zone 4 |
Zone 5 |
Zone 5
(surface mail) |
| |
Priority |
Priority |
Priority |
|
Priority |
Priority |
Economy |
|
Weight |
Euro |
Euro |
Euro |
Weight |
Euro |
Euro |
Euro |
|
0 -2kg |
11.45 |
12.45 |
17.45 |
0 -2kg |
17.45 |
22.45 |
17.95 |
|
2 -5kg |
16.45 |
18.45 |
22.45 |
2 -5kg |
22.95 |
31.45 |
22.95 |
|
5 -10kg |
20.95 |
23.95 |
28.45 |
5 -10kg |
28.95 |
52.95 |
34.95 |
|
10 -20kg |
27.95 |
32.45 |
36.95 |
10 -20kg |
38.45 |
98.45 |
53.45 |
|
20 -30kg |
33.26 |
38.62 |
43.97 |
20 -30kg |
- |
- |
- |
|
Return Service |
Free |
Free |
Free |
Return Service |
17.50 |
37.50 |
nvt |
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|
Rate Zones
|
|
Zone 1
Priority |
Belgium, Luxemburg |
|
Zone 2
Priority |
Austria, Denmark (excl.
Faeroes Islands and Greenland), Germany, Great Britain (excl Gibraltar
and Channel Islands), France (incl. Corsica and Monaco), Italy (excl.
San Marino and Vatican), Spain (incl. Balearic, excl. Canaries), Sweden. |
|
Zone 3
Priority |
Czech Republic, Eastland,
Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal (incl.
Azores and Madeira), Slovakia, Slovenia. |
|
Zone 4
Priority |
Albania, Andorra,
Byelorussia, Bosnia and Herzegovina, Bulgaria, Canaries, Channel
Islands, Croatia, Cyprus, Faeroes, Gibraltar, Greece, Greenland,
Iceland, Lichtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway,
Romania, San Marino, Serbia, Switzerland, Turkey, Ukraine, Vatican.
|
|
Zone 5
Priority |
All other lands. |
|
Zone 5
Economy |
Economy rate is
possible to some lands from Zone 5. |
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Shipping time
|
Delivery term
(in working days) |
Priority |
Standard |
|
Europe |
|
|
|
Belgium, France, Germany |
2 - 3 |
4 - 6 |
|
Luxemburg |
2 - 3 |
4 - 5 |
|
Great Britain, Denmark, Sweden |
2 - 3 |
5 - 7 |
|
Switzerland |
2 - 3 |
6 - 8 |
|
Norway |
2 - 3 |
7 - 9 |
|
Austria, Portugal, Spain |
2 - 3 |
8 - 10 |
|
Finland, Ireland, Italy, Poland |
2 - 3 |
9 - 11 |
|
Greece |
2 - 4 |
9 - 11 |
|
Czech Republic |
5 - 6 |
10 - 12 |
|
Russia |
8 - 10 |
10 - 12 |
|
Outside Europe |
|
|
|
Australia |
5 - 7 |
10 - 15 |
|
Brazil |
6 - 9 |
8 - 12 |
|
Canada |
5 - 6 |
8 - 12 |
|
Hong-Kong |
5 - 7 |
10 - 12 |
|
Israel, Singapore |
4- - 5 |
10 - 12 |
|
Suriname |
5 - 8 |
15 - 20 |
|
USA |
4 - 6 |
10 - 12 |
|
South Africa |
6 - 8 |
10 - 15 |
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Prices and products for shipments within Germany
Parcels and small parcels - Individual prices
Small parcel
max 60x30x15 cm |
up to 2 kg |
EUR 3.90 |
Parcel
max 120x60x60 cm
|
up to 10 kg
|
EUR 6.90
|
up to 20 kg
|
EUR 9.90
|
up to 31 kg
|
EUR 13.90
|
DHL parcels are insured against loss and
damage up to a value of EUR 500.
|
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Services
You need to contact us by E-mail
info@elitesports.com if you want to use an extra-service, except
"Cash on Delivery"
| Standard Services |
Express Services |
|
Cash on Delivery |
EUR 4.00
|
Express Service
|
EUR 12.50
|
|
Tube
|
EUR 1.50
|
Express Service until 12.00
|
EUR 17.00
|
|
Recorded delivery
|
EUR 1.80
|
Express Service until 10.00
|
EUR 23.00
|
|
Bulky items
|
EUR 20.00
|
Express Service until 09.00
|
EUR 33.00
|
|
Transportation insurance
up to EUR 2,500
|
EUR 3.50
|
Express Service with Delivery on Sundays
and Public Holidays
|
EUR 57.00
|
|
Transportation insurance
up to EUR 25,000
|
EUR 15.00
|
Hand to addressee only
|
EUR 12.00
|
|
Unstamped
|
EUR 12.00
|
| The prices listed here are charged in addition to the carriage fee for DHL Parcels. |
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Prices and products for international shipments
Small Packet International
|
Europe |
World
|
|
Small Parcel L+W+H=90cm
(no one side longer than 60 cm.)
|
EUR 8.60
|
EUR 12.90
|
|
by Premium
(priority shipping)
|
EUR 12.90
|
EUR 25.80
|
|
EU: Austria, Belgium, Bulgaria, Czech
Republic, Cyprus (Greek-occupied territory),
Denmark (except Faroe Islands, Greenland),
Estonia, Finland (except the Åland Islands),
France (except overseas territories and
départements), Greece (except Mount Athos),
Hungary, Ireland, Italy (except Livigno and
Campione d'Italia), Latvia, Lithuania,
Luxembourg, Malta, Netherlands (except
non-European territories), Poland, Portugal,
Romania, Slovakia, Slovenia, Spain (except
Canary Islands, Ceuta + Melilla), United
Kingdom (except Channel Islands)
|
|
The World group of countries includes: All
countries and territories that are not
assigned to the EU group of countries
|
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DHL Packet International
|
|
Zone 1 *
|
Zone 2 **
|
Zone 3 ***
|
Zone 4 ****
|
|
up to 5 kg
max.120x60x60cm
|
EUR 17.00
|
EUR 30.00
|
EUR 32.00
|
EUR 37.00
|
|
up to 10 kg
max.120x60x60cm
|
EUR 22.00
|
EUR 35.00
|
EUR 42.00
|
EUR 52.00
|
|
up to 20 kg
max.120x60x60cm
|
EUR 32.00
|
EUR 45.00
|
EUR 62.00
|
EUR 82.00
|
|
* Austria, Belgium, Bulgaria, Cyprus (Greek
section), the Czech Republic, Denmark (not
including the Faroe Islands and Greenland),
Estonia, Finland (not including the Aland
Islands), France (not including overseas
territories and departments), Greece (not
including Berg Athos), Hungary, Ireland,
Italy (not including Livigno and Campione
d'Italia), Latvia, Lithuania, Luxembourg,
Malta, the Netherlands (not including areas
outside Europe), Poland, Portugal, Romania,
Slovakia, Slovenia, Spain (not including the
Canary Islands, Ceuta + Melilla), Sweden,
United Kingdom (not including the Channel
Islands)
** Aland Islands (Finland), Albania,
Andorra, Armenia, Azerbaijan, Belarus, Mount
Athos (GR), Bosnia-Herzegovina, Campione
d'Italia (IT), Canary Islands (E), Ceuta
(E), Croatia, Cyprus (Turkish section),
Faroe Islands (DK), Georgia, Gibraltar (GB),
Greenland (DK), Guernsey (UK), Iceland,
Jersey (UK), Kazakhstan, Kosovo (Serbian
province), Liechtenstein, Livigno (IT),
Macedonia, Melilla (E), Moldova (Republic
of), Montenegro (Republic of), Norway,
Russian Federation, San Marino, Serbia
(Republic of), Switzerland, Turkey, Ukraine,
Vatican City)
*** Algeria, Bahrain, Canada, Egypt, Iran,
Iraq, Israel, Jordan, Kuwait, Lebanon,
Libya, Morocco, Oman, Qatar, Saudi-Arabia,
Syria, Tunisia, USA, United Arab Emirates,
Yemen
**** All countries and areas not classified
as zone 1, 2 or 3
|
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Service Premium
|
|
Zone 1*
|
Zone 2**
|
Zone 3***
|
Zone 4****
|
|
up to 5 kg
|
EUR 7.00 |
EUR 8.50 |
EUR 16.00 |
EUR 21.00 |
|
up to 10 kg
|
EUR 9.00 |
EUR 12.00 |
EUR 32.00 |
EUR 42.00 |
|
up to 20 kg
|
EUR 13.00 |
EUR 19.00 |
EUR 64.00 |
EUR 84.00 |
|
* Austria, Belgium, Bulgaria, Cyprus (Greek
section), the Czech Republic, Denmark (not
including the Faroe Islands and Greenland,
Estonia, Finland (not including the Aland
Islands), France (not including overseas
territories and departments), Greece (not
including Berg Athos), Hungary, Ireland,
Italy (not including Livigno and Campione
d'Italia), Latvia, Lithuania, Luxembourg,
Malta, the Netherlands (not including areas
outside Europe), Poland, Portugal, Romania,
Slovakia, Slovenia, Spain (not including the
Canary Islands, Ceuta + Melilla), Sweden,
United Kingdom (not including the Channel
Islands)
** Aland Islands (Finland), Albania,
Andorra, Armenia, Azerbaijan, Belarus, Mount
Athos (GR), Bosnia-Herzegovina, Campione
d'Italia (IT), Canary Islands (E), Ceuta
(E), Croatia, Cyprus (Turkish section),
Faroe Islands (DK), Georgia, Gibraltar (GB),
Greenland (DK), Guernsey (UK), Iceland,
Jersey (UK), Kazakhstan, Kosovo (Serbian
province), Liechtenstein, Livigno (IT),
Macedonia, Melilla (E), Moldova (Republic
of), Montenegro (Republic of), Norway,
Russian Federation, San Marino, Serbia
(Republic of), Switzerland, Turkey, Ukraine,
Vatican City)
*** Algeria, Bahrain, Canada, Egypt, Iran,
Iraq, Israel, Jordan, Kuwait, Lebanon,
Libya, Morocco, Oman, Qatar, Saudi-Arabia,
Syria, Tunisia, USA, United Arab Emirates,
Yemen
**** All countries and areas not classified
as zone 1, 2 or 3 |
|
The prices listed here are charged in
addition to the carriage fee for DHL Paket International.
|
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Other Services
|
Cash on Delivery
|
EUR 4.00
|
|
Bulky items
|
EUR 20.00
|
|
International Value service (Wert
International)
|
from EUR 6.00
|
|
Pre-arranged instructions
|
from EUR 10.00
|
|
Recorded delivery
|
EUR 1.80
|
Tube |
EUR 1.50 |
| The prices listed here are charged in addition to the carriage fee for DHL Paket International. |
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|
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