CrossCountry Elite Sports |
Mondor: Everything you need for skating, dancing and gymnastics
  

 CrossCountry Elite Sports

Elite Level for Everybody

Site Map 

  Catalog » Shipping & Returns My Account  |  Cart Contents  |  Checkout  


Categories
Alpine Ski and Snowboarding (756)
Bags and Backpacks (20)
CASCO Collection (205)
Cross-country ski & Biathlon (1698)
Cycling (142)
Exercise & Fitness Training Tools (3)
Figure skating (108)
Footwear (18)
Helmets (49)
Medical Equipment for Sport (5)
Nordic Blading (36)
Nordic Walking (5)
Rollerski and Summer Biathlon (189)
Running (28)
Second Hand Sport Equipment
Ski boots and bindings (125)
Ski Jumping (10)
Ski Mountaineering (90)
Sport Eyewear (25)
Sport Nutrition (42)
Summer apparel (38)
Winter apparel (409)

Specials

Newest Products

Goto...
Manufacturers
Goto...
Secure Website


Official IDEAL Seal Official PayPal Seal

 Visa  Mastercard AMEX Discover VISA ELECTRON GIRO PAY
What's New?
Sportful Windstopper Headband black
Sportful Windstopper Headband black
20.50EUR
Quick Search by Name
 
Use keywords to find the product you are looking for.
Advanced Search
Information
Shipping & Returns
Privacy Notice
Payment methods
Contact Us

Site Map
Shipping & Returns
Shipping & Returns Shipping & Returns

  1. Shipping Terms and Conditions
  2. Shipping Time and Charges
  3. Lead Time
  4. Shipping Methods
  5. Shipping Liability
  6. Return Policy for Refund
  7. Refund Policy for Exchange or Replacement
  1. Shipping costs by TNT
  2. Shipping time by TNT
  3. Shipping costs by DHL Deutschepost within Germany
  4. Shipping costs for international shipments by DHL
  5. Extra services by DHL Deutschepost within Germany
  6. Extra services by DHL for international shipments

Shipping Terms and Conditions

Please read the shipping policy carefully before you make any purchase at www.xc-elitesports.com. Choosing the correct shipping method will deliver your orders faster. Thank you for your cooperation.

  • All orders to be processed within approximately one to two "business" days, provided the items are in stock and there are no problems with the payment verification.

  • Orders will not be processed on weekends and holidays. Orders placed on Friday will be shipped on the Next Monday.

  • Some orders are shipped in multiple parcels.

  • Please inspect your purchase carefully. Claims for damaged / missing items must be received within 7 business days of receipt of merchandise.

  • Saturday and Sunday are not considered business days.

Top of the page

Shipping Time and Charges

Your shipping time and fee are determined by the parcel's weight and destination. Value is also considered for insurance purposes only. You can estimate your shipping time and costs here.

  • Note that www.xc-elitesports.com will NOT charge any customer with Hidden fees on their order. All fees and charges will be calculated and displayed after you have entered your shipping information and selected your shipping method. If the shipping fee does NOT appear, please review your information again or contact us after you have placed your order info@xc-elitesports.com

  • In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping method. Otherwise, your order will be delayed. Please review the details of your order and inform us of any mistakes so that we can expedite the processing of your order.

Top of the page

Lead Time

Orders are not shipped until payment has been received in full or, satisfactory credit arrangements have been made, and all required documents are returned signed. Orders are processed on the same or next business day after receipt of full payment and all signed documents.

Top of the page

Shipping Methods

We ship via TNT Post. Since your are paying the freight we will need you to tell us the level of service you request. Once the order is processed and shipped, you will receive an e-mail with a notification.

Important:We do not accept a customer's own shipping account (Federal Express, DHL or any other company) for any order.

Top of the page

Shipping Liability

Risk of loss of any Products shall pass to Customer upon delivery to any TNT Post shipping point in the Netherlands.

Top of the page

Return Policy

CrossCountry Elite Sports will not accept returns without prior authorization. Customers are solely responsible for shipping any returned products to CrossCountry Elite Sports Customers agree to pay all shipping charges and accept all risk of loss for the return products during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals and other accessories provided by the manufacture. CrossCountry Elite Sports will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. The same applies if the product has scratches, dents or excessive wear. Please allow 2 to 7 business days to process your returns.

Return Policy for Refund

  • Customer must inform CrossCountry Elite Sports of any order discrepancy within 7 days of the delivery date.No returns will be accepted without prior return authorization.

  • You may return items sold by CrossCountry Elite Sports within 30 business days of receipt of merchandise for a full refund. Please include a copy of your invoice.

  • All returned merchandise must be in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards.  Physical damage to any product will void the product's warranty and the return policy.

  • Defective items may be repaired or exchanged at our discretion for the same or manufacturer's equivalent model only.

  • Place the manufacturer's box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package.

  • For your protection insure the package and ship via a traceable method. We are not responsible for lost or damaged packages. We are not responsible for personal items left in returned merchandise.

  • The shipping fee is non-refundable. Buyer is always responsible for return shipping costs and insurance; CrossCountry Elite Sports  will not reimburse any customer return shipping cost.

  • Please allow 2-7 business days to process your return.

  • If any of the above conditions are not met, CrossCountry Elite Sports reserves the right to refuse the return or charge shipping costs as a restock fee, at our sole discretion. Shipping costs as a restock fee will be applied to all returns for a refund if the return is a result of your error.

  • Refunds on returned items which were paid for by credit card will only be made by crediting the account charged for the purchase.

  • Please note that not all items are covered by our return policy.

Important: We cannot accept returns of certain items for a refund, including:

  • Any item that is returned more than 30 days after delivery;

  • Any item that is not in its original condition, is physically damaged, or is missing parts.

Top of the page

Return Policy for Exchange or Replacement

  • At CrossCountry Elite Sports, we take six months warranty for product replacement or exchange. If you would like an exchange, the item(s) returned need to be unused/unopened and within warranty. You will also need to include the item(s) with the code number that you would like. If there is a difference in the cost, please refer to the payment method for the difference. If you do not include the required information with your return you will be contacted by one of our customer support representatives.

  • Please note that we have a 30 days money back warranty. Some of our products are sold with their respective manufacturer's warranty. Please note that warranty periods and services vary from manufacturer and product.

  • In order to keep our prices low we are unable to issue a refund for any return postage. You will be responsible to return any item(s) back to us at your cost for us to process your request for either a refund or exchange.

  • Shipping charges are non-refundable. Shipping costs as a restock fee will be applied to all returns for a refund if the return is a result of your error.

  • For any refused package or any returns to CrossCountry Elite Sports due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card with less shipping charge.

For further assistance please e-mail to info@xc-elitesports.com

Top of the page

Shipping costs

Rates inside the Netherlands

Small Packages
Max. 38x26,5x3,2cm / min. 14x9cm

Weight

Euro

0 - 20gr

0.44

20 - 50gr

0.88

50 - 100gr

1.32

100 - 250gr

1.76

250 - 500gr

2.20

500 - 2kg

2.64

2 -3kg

2.64

Packages
Bigger than 38x26,5x3,2cm or heavier than 2kg

Package

Basis

Registered

VAT

Excl.

Incl.

Weight

Euro

Euro

Euro

0 - 10kg

6.20

6.89

7.95

10 -30kg

 

10.25

11.95

Extra registered - Signed

Weight

Euro

0 - 1kg

6.45

1 - 5kg

7.00

5-10kg

8.70

   

Return

 

1.15

 

Top of the page

International rates

Small Packages
Max. 38x26,5x3,2cm / min. 14x9cm

 

Priority

Standart

Weight

Euro

Euro

Europe (zones 1-4)

0 - 20gr

0.72

0.67

20 - 50gr

1.44

1.21

50 - 100gr

2.16

1.76

     

Outside Europe (zone 5)

0 - 20gr

0.89

 

20 - 50gr

1.78

 

50 - 100gr

2.67

 

International Package Basis
Bigger than 38 x 26,5 x 3,2 cm and lighter than 2 kg

 

Priority

Standart

Weight

Euro

Euro

Europe (zones 1-4)

0 - 250gr

4.10

3.25

250 - 500gr

5.70

4.25

500 - 2kg

11.00

8.00

     

Outside of Europe (zone 5)

0 - 250gr

7.00

4.70

250 - 500gr

11.00

8.00

500 - 2kg

21.50

13.50

Registered mail

 

Priority

Weight

Euro

Europe (zones 1-4)

0 - 100gr

7.10

100 - 250gr

7.10

250 - 500gr

11.00

   

Outside of Europe (zone 5)

0 - 100gr

7.40

100 - 250gr

8.95

250 - 500gr

14.20

Top of the page

International Package Plus

European Union

Outside European Union

  Zone 1 Zone 2 Zone 3   Zone 4 Zone 5 Zone 5
(surface mail)
 

Priority

Priority

Priority

 

Priority

Priority

Economy

Weight

Euro

Euro

Euro

Weight

Euro

Euro

Euro

0 -2kg

11.45

12.45

17.45

0 -2kg

17.45

22.45

17.95

2 -5kg

16.45

18.45

22.45

2 -5kg

22.95

31.45

22.95

5 -10kg

20.95

23.95

28.45

5 -10kg

28.95

52.95

34.95

10 -20kg

27.95

32.45

36.95

10 -20kg

38.45

98.45

53.45

20 -30kg

33.26

38.62

43.97

20 -30kg

-

-

-

Return Service

Free

Free

Free

Return Service

17.50

37.50

nvt

 

Top of the page

 

Rate Zones

Zone 1
Priority

Belgium, Luxemburg

Zone 2
Priority

Austria, Denmark (excl. Faeroes Islands and Greenland), Germany, Great Britain (excl Gibraltar and Channel Islands), France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican), Spain (incl. Balearic, excl. Canaries), Sweden.

Zone 3
Priority

Czech Republic, Eastland, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Slovakia, Slovenia.

Zone 4
Priority

Albania, Andorra, Byelorussia, Bosnia and Herzegovina, Bulgaria, Canaries, Channel Islands, Croatia, Cyprus, Faeroes, Gibraltar, Greece, Greenland, Iceland, Lichtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Romania, San Marino, Serbia, Switzerland, Turkey, Ukraine, Vatican.

Zone 5
Priority

All other lands.

Zone 5
Economy

Economy rate is possible to some lands from Zone 5.

 

Top of the page

Shipping time

Delivery term (in working days)

Priority

Standard

Europe

 

 

Belgium, France, Germany

2 - 3

4 - 6

Luxemburg

2 - 3

4 - 5

Great Britain, Denmark, Sweden

2 - 3

5 - 7

Switzerland

2 - 3

6 - 8

Norway

2 - 3

7 - 9

Austria, Portugal, Spain

2 - 3

8 - 10

Finland, Ireland, Italy, Poland

2 - 3

9 - 11

Greece

2 - 4

9 - 11

Czech Republic

5 - 6

10 - 12

Russia

8 - 10

10 - 12

Outside Europe

 

 

Australia

5 - 7

10 - 15

Brazil

6 - 9

8 - 12

Canada

5 - 6

8 - 12

Hong-Kong

5 - 7

10 - 12

Israel, Singapore

4- - 5

10 - 12

Suriname

5 - 8

15 - 20

USA

4 - 6

10 - 12

South Africa

6 - 8

10 - 15

Top of the page

 

Prices and products for shipments within Germany

Parcels and small parcels - Individual prices

Small parcel
max 60x30x15 cm

up to 2 kg

EUR 3.90

Parcel
max 120x60x60 cm

up to 10 kg

EUR 6.90

up to 20 kg

EUR 9.90

up to 31 kg

EUR 13.90

DHL parcels are insured against loss and damage up to a value of EUR 500.

Top of the page

Services
You need to contact us by E-mail info@elitesports.com if you want to use an extra-service, except "Cash on Delivery"

Standard Services Express Services

Cash on Delivery

EUR 4.00

Express Service

EUR 12.50

Tube

EUR 1.50

Express Service until 12.00

EUR 17.00

Recorded delivery

EUR 1.80

Express Service until 10.00

EUR 23.00

Bulky items

EUR 20.00

Express Service until 09.00

EUR 33.00

Transportation insurance
up to EUR 2,500

EUR 3.50

Express Service with Delivery on Sundays
and Public Holidays

EUR 57.00

Transportation insurance
up to EUR 25,000

EUR 15.00

Hand to addressee only

EUR 12.00

Unstamped

EUR 12.00

The prices listed here are charged in addition to the carriage fee for DHL Parcels.

Top of the page

Prices and products for international shipments

Small Packet International

Europe World

Small Parcel L+W+H=90cm
(no one side longer than 60 cm.)

EUR 8.60

EUR 12.90

by Premium
(priority shipping)

EUR 12.90

EUR 25.80

EU: Austria, Belgium, Bulgaria, Czech Republic, Cyprus (Greek-occupied territory), Denmark (except Faroe Islands, Greenland), Estonia, Finland (except the Åland Islands), France (except overseas territories and départements), Greece (except Mount Athos), Hungary, Ireland, Italy (except Livigno and Campione d'Italia), Latvia, Lithuania, Luxembourg, Malta, Netherlands (except non-European territories), Poland, Portugal, Romania, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta + Melilla), United Kingdom (except Channel Islands)

The World group of countries includes: All countries and territories that are not assigned to the EU group of countries

Top of the page

DHL Packet International

Zone 1 * Zone 2 ** Zone 3 *** Zone 4 ****

up to 5 kg
max.120x60x60cm

EUR 17.00

EUR 30.00

EUR 32.00

EUR 37.00

up to 10 kg
max.120x60x60cm

EUR 22.00

EUR 35.00

EUR 42.00

EUR 52.00

up to 20 kg
max.120x60x60cm

EUR 32.00

EUR 45.00

EUR 62.00

EUR 82.00

* Austria, Belgium, Bulgaria, Cyprus (Greek section), the Czech Republic, Denmark (not including the Faroe Islands and Greenland), Estonia, Finland (not including the Aland Islands), France (not including overseas territories and departments), Greece (not including Berg Athos), Hungary, Ireland, Italy (not including Livigno and Campione d'Italia), Latvia, Lithuania, Luxembourg, Malta, the Netherlands (not including areas outside Europe), Poland, Portugal, Romania, Slovakia, Slovenia, Spain (not including the Canary Islands, Ceuta + Melilla), Sweden, United Kingdom (not including the Channel Islands)
** Aland Islands (Finland), Albania, Andorra, Armenia, Azerbaijan, Belarus, Mount Athos (GR), Bosnia-Herzegovina, Campione d'Italia (IT), Canary Islands (E), Ceuta (E), Croatia, Cyprus (Turkish section), Faroe Islands (DK), Georgia, Gibraltar (GB), Greenland (DK), Guernsey (UK), Iceland, Jersey (UK), Kazakhstan, Kosovo (Serbian province), Liechtenstein, Livigno (IT), Macedonia, Melilla (E), Moldova (Republic of), Montenegro (Republic of), Norway, Russian Federation, San Marino, Serbia (Republic of), Switzerland, Turkey, Ukraine, Vatican City)
*** Algeria, Bahrain, Canada, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Qatar, Saudi-Arabia, Syria, Tunisia, USA, United Arab Emirates, Yemen
**** All countries and areas not classified as zone 1, 2 or 3

Top of the page

Service Premium

Zone 1* Zone 2** Zone 3*** Zone 4****

up to 5 kg

EUR 7.00

EUR 8.50

EUR 16.00

EUR 21.00

up to 10 kg

EUR 9.00

EUR 12.00

EUR 32.00

EUR 42.00

up to 20 kg

EUR 13.00

EUR 19.00

EUR 64.00

EUR 84.00

* Austria, Belgium, Bulgaria, Cyprus (Greek section), the Czech Republic, Denmark (not including the Faroe Islands and Greenland, Estonia, Finland (not including the Aland Islands), France (not including overseas territories and departments), Greece (not including Berg Athos), Hungary, Ireland, Italy (not including Livigno and Campione d'Italia), Latvia, Lithuania, Luxembourg, Malta, the Netherlands (not including areas outside Europe), Poland, Portugal, Romania, Slovakia, Slovenia, Spain (not including the Canary Islands, Ceuta + Melilla), Sweden, United Kingdom (not including the Channel Islands)
** Aland Islands (Finland), Albania, Andorra, Armenia, Azerbaijan, Belarus, Mount Athos (GR), Bosnia-Herzegovina, Campione d'Italia (IT), Canary Islands (E), Ceuta (E), Croatia, Cyprus (Turkish section), Faroe Islands (DK), Georgia, Gibraltar (GB), Greenland (DK), Guernsey (UK), Iceland, Jersey (UK), Kazakhstan, Kosovo (Serbian province), Liechtenstein, Livigno (IT), Macedonia, Melilla (E), Moldova (Republic of), Montenegro (Republic of), Norway, Russian Federation, San Marino, Serbia (Republic of), Switzerland, Turkey, Ukraine, Vatican City)
*** Algeria, Bahrain, Canada, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Qatar, Saudi-Arabia, Syria, Tunisia, USA, United Arab Emirates, Yemen
**** All countries and areas not classified as zone 1, 2 or 3

The prices listed here are charged in addition to the carriage fee for DHL Paket International.

Top of the page

 

Other Services

Cash on Delivery

EUR 4.00

Bulky items

EUR 20.00

International Value service (Wert International)

from EUR 6.00

Pre-arranged instructions

from EUR 10.00

Recorded delivery

EUR 1.80

Tube

EUR 1.50

The prices listed here are charged in addition to the carriage fee for DHL Paket International.

Top of the page

Continue
Shopping Cart
0 items
Languages
English Deutsch Russian Dutch Norwegian Svenska French
Currencies
Goto...
Bestsellers
01.Rode Klister K40 ROSSA (red) -2C°...+4C°, 60 g
02.Rode Klister K76 MULTIGRADE -6C°...+6C°, 60 g
03.Rode Klister K30 VIOLET -3C°...+1C°, 60 g
04.Rode Klister K46 ROSSA SPECIAL (red special) 0C°...+3C°, 60 g
05.JENEX V2 Ø150x31mm tube for Aero XL150S and Aero 125RC rollerskis
06.SWENOR Rollerski Rubber Wheel Ø100x24mm
07.DYMATIZE Dyma-Burn Xtreme (EPX200), 120 caps
08.Rode Klister K20 BLUE -3C°...-7C°, 60 g
09.Rex Tape Grip Universal +5°C...-20°C, 2x5 m
10.EAGLE SPORT Bearing 608RS
11.Rode Violet MULTIGRADE P46 0°C...-2°C, 45gr
12.JENEX V2 Rollerski Ferrules, 10 mm
13.JENEX V2 Ø125x25mm tube type tire for Aero XL125S and Aero 125RC rollerskis
14.Ski-Go Wax Remover, 1000ml
15.Rode Blue Super P32 -1°C...-3°C (-3°C...-10°C), 45gr
16.Rode Violet P40 0°C, 45gr
17.LF glide wax Ski-Go LF Graphite, 60 g
18.Rex Fluor Base Oil
19.JENEX V2 W125SRX - Ø125x25mm wheel for Aero XL125S and Aero 125RC rollerskis
20.Rode Klister K50 SILVER +1C°...+5C°, 60 g
Specials
Universal Nutrition Animal Pak, 44packs
Universal Nutrition Animal Pak, 44packs
39.90EUR
34.90EUR
Reviews
Jenex V2 Aero XL150SC New 2012 Combi All Terrain Rollerski
Hi been using for...
5 of 5 Stars!






CrossCountry Elite Sports VoF,  Gronsvelderweg 21, 6247ER GRONSVELD,  The Netherlands   Tel. +31(0)43-7850603   Fax +31(0)43-7850673   e-mail: info@xc-elitesports.com